INFO

 Shipping ~ 

 Handmade and shipped with love from New York City ✧♡

Orders ship between 2-8 business days after purchase. If you need something by a specific time frame please contact hello@ashley-allen.com and I will do my best to accommodate.

Once your order has been shipped, you will receive your tracking information via email.

We are unable to refund/replace lost or undelivered packages in transit. Please make sure your delivery address is secure and correct.

International customers are responsible for any customs fees that may occur. 

 Made To Order ~

Made to order items will take anywhere from 1-2 weeks to fulfill prior to shipment, please be patient as I am a one woman show making sure that each magical piece is made with tender loving care!!

Returns ~

Select items are eligible for return within 10 days of delivery. Items may be returned for an exchange or for store credit.

Returned/exchanged items must be in original condition with original packaging. Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer

Please make sure you’ve checked the length before purchasing to make sure it fits. In the rare event that you receive an item that you believe is damaged please email hello@ashley-allen.com within 48 hours of receiving your item with photo proof and a description of the issue.

Materials ~

A treasured part of this craft involves my love for beads and other materials. From vintage pendants to finding eclectic beads from various sellers across the world and even rummaging through my mother’s own bead collection, sourcing materials has become a personal adventure and exploration of art. Many of these components incorporated into my jewelry hold their own story and are carefully curated. I wish nothing but to share that love for creativity and craftsmanship with everyone through these one-of-a-kind pieces. ♡︎

Certain materials used are limited, and most are one of one; therefore, they won’t be remade. Some styles are made to order which would be noted in the product description. 

Most materials will be listed for each piece however, some pieces that I’ve up-cycled containing vintage/repurposed components are unknown and may show signs of wear. Please be aware if you have allergies to any metals. All other components used are hypoallergenic / lead & nickel free. Glass, ceramic, pearls, and other natural beads are all unique and, therefore, subject to minor character differences or imperfections, but nonetheless add to the artisanal beauty of each piece.

 Packaging ~

All packaging and art presented is created by Ashley Allen. I make it a priority to use materials that are all recyclable and eco-friendly.

I highly encourage everyone to please recycle all materials! 

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If any of your questions remain unanswered  feel free to contact Hello@Ashley-Allen.com